Dynamics CRM Beginners

Hi all !!!,

Already I have shared my experience and chat session about blitz day training in my old post.
This is the another set of Q & A about Marketing pilot and CRM 2013

Attendee posted: So what we are seeing here is an separate application Marketing Pilot that connect with CRM 2013. At Mira, are we going to see MarketingPilot completely integrated as a part of CRM 2013 or still separate application that connect with CRM 2013?
Christopher Dunagan, Microsoft Dynamics replied publicly: It will still be a separate application, but the integration will be much improved. Look and feel is now completely consistent with Orion UI on both.

Attendee posted: where will the VM be made available ?
Stephanie Dart, Microsoft Dynamics replied publicly: On Connect

Attendee posted: Does Marketing Pilot hold any customer-specific data within itself, or is it all held within Microsoft CRM?
Christopher Dunagan, Microsoft Dynamics replied publicly: MarketingPilot holds a lot of customer data (Contact, Account) and it gets interfaced to Dynamics when the lead is created

Attendee posted: is it posible to integrate Office 365 with CRM online ?
Stephanie Dart, Microsoft Dynamics replied publicly: yes, it can be done today with current version

Attendee posted: At launch, will all the current supported languages in CRM 2011 supported in the web version for CRM 2013?
Stephanie Dart, Microsoft Dynamics replied publicly: yes

Attendee posted: One more - In earlier versions of CRM. we dont have option to edit subgrid directly, we have to use customway or third party. Is tat addressed in this version
Stephanie Dart, Microsoft Dynamics replied publicly: No

Attendee posted: Is there any SMS capability for MarketingPilot?
Christopher Dunagan, Microsoft Dynamics replied publicly: on the roadmap, but not in the next release

Attendee - posted: will reports work through the mobile (phone) apps or only through PCs & tablets.
Stephanie Dart, Microsoft Dynamics replied publicly: charts will be available and can be drilled into

· Muthu:

Attendee posted: hi chirtopher - I can see this demo is hosting in FireForx, is that any specific reason why it is not taken in ie ??
Christopher Dunagan, Microsoft Dynamics replied publicly: Its showing cross browser capability!

· Muthu:

Attendee posted: Which are 10 languages and 17 geos at the point of Mira to be planed?
Christopher Dunagan, Microsoft Dynamics replied publicly: This will be announced with Mira Communications, but they are focusing on Western Europe for the Mira release

Attendee posted: do you have a link to the Marketing Pilot trial available please
Christopher Dunagan, Microsoft Dynamics replied publicly: contact sales@marketingpilot.com for your demo request

Attendee R posted: Does Marketing Pilot require separate license than Dynamics CRM?
Christopher Dunagan, Microsoft Dynamics replied publicly: yes, it does require a separate USL

Attendee posted: The Marketing Pilot has the ability to send out email (email blast)?
Christopher Dunagan, Microsoft Dynamics replied publicly: Yes, it does have Email blast capability

Attendee posted: Now days customers like to put the data on the cloud system, is it possible to put inside cloud server? and how secure?
Christopher Dunagan, Microsoft Dynamics replied publicly: same security as Dynamics CRM 2013

Attendee posted: when can we download the VM?
Christopher Dunagan, Microsoft Dynamics replied publicly: not a downloadable VM, its an Online service only

Attendee posted: Does MP gathers the web behavior information of webpage visitors? is it similar to some of partners' solution such as "Web Trends" or "Site Core"?
Christopher Dunagan, Microsoft Dynamics replied publicly: Yes, this is industry standard functionality

Attendee posted: Will grouping in a gridview be supported in 2013?
Stephanie Dart, Microsoft Dynamics replied publicly: No

Attendee posted: So what are all the supported browsers for CRM 2013 ?
Jennifer Pollard, Microsoft Dynamics replied publicly: We will provide a matrix in the follow-up FAQ. Thanks!

Attendee posted: hi stephanie, can you share us the url to get access for online trial, is it available in partner source ?
Stephanie Dart, Microsoft Dynamics replied publicly: Online trials are available today. CRM 2013 will be available for trial at release

· Muthu:

when can we expect courses doc in partnersource

Attendee - CloudFronts posted: stephanie, not sure if you covered this. are reports in crm supported across devices and OS ?
Stephanie Dart, Microsoft Dynamics replied publicly: Charts will be available on the tablet apps

Attendee posted: when can we expect courses doc in partnersource
Jennifer Pollard, Microsoft Dynamics replied publicly: Official courseware will be available in October/November. Thanks!

Attendee posted: How easy the interface from Android to Windows OS Platform Server?
Stephanie Dart, Microsoft Dynamics replied publicly: sorry, I don't understand the question

Attendee posted: If a customer is using MarketingPilot and CRM, but then moves away from MarketingPilot, will CRM maintain records of all those prior MarketingPilot activities?
Christopher Dunagan, Microsoft Dynamics replied publicly: Great questions, yet it will remain.

Attendee posted: Marketing Pilot seems to have many of the similar functionalities as other 3rd party marketing suite add-ons. How much does it cost to add Marketing Pilot to CRM?
Christopher Dunagan, Microsoft Dynamics replied publicly: That should be covered in Pricing and Licensing

Attendee posted: I might have missed this but is there going to be literature that speaks to differentiators b/t MP and say SilverPop?
Christopher Dunagan, Microsoft Dynamics replied publicly: yes, that should be posted on //marketingpilot internally

Attendee posted: Will MP replace with Dynamics CRM marketing function?
Christopher Dunagan, Microsoft Dynamics replied publicly: it will complement Dynamics CRM Marketing, not replace

Attendee posted: Hi, when will MarketingPilot be launched in Asia?
Christopher Dunagan, Microsoft Dynamics replied publicly: I believe the roadmap is FY15

Attendee posted: I am sorry I joined in late and missed some part. Is MarketingPilot part of CRM?
Christopher Dunagan, Microsoft Dynamics replied publicly: no, it is a separate application SKU

Attendee posted: What is the pricing model for MarketingPilot?
Christopher Dunagan, Microsoft Dynamics replied publicly: USL, per user per month

Attendee posted: To use Marketing Pilot, do we have to purchase licenses in addition to Dynamics CRM?
Christopher Dunagan, Microsoft Dynamics replied publicly: yes

Attendee posted: When will MarketingPilot be available in Australia and New Zealand?
Christopher Dunagan, Microsoft Dynamics replied publicly: planned availability in FY15

Attendee posted: is it possible to customize Marketing Pilot?
Christopher Dunagan, Microsoft Dynamics replied publicly: it is highly configurable but not customizable as an Online service

Attendee posted: does it also track marketing campaign of non digital and traditional means ? and how
Christopher Dunagan, Microsoft Dynamics replied publicly: yes, this is a strong differentiator

Attendee posted: does it also track marketing campaign of non digital and traditional means ? and how
Christopher Dunagan, Microsoft Dynamics replied publicly: PS: it tracks traditional media through planning and then actuals on media buying for example

Attendee posted: will MP be available in APAC in FY14? If so, which lang and which country? If not in FY14, does it mean we should not be pitching and selling MP in APAC in FY14 - please confirm as we are firming plans for FY14
Christopher Dunagan, Microsoft Dynamics replied publicly: planned availability in FY15, not FY14 so you may want to go slow on pitching for APAC clients

· Muthu:

cant we use CRM 2013 marketing modules without marketing pilot ?

Attendee posted: will the marketing feature in current crm 2011 be removed from Crm 2013 when marketing pilot relased?
Christopher Dunagan, Microsoft Dynamics replied publicly: We have no plans to deprecate any Marketing functionality for Dynamics CRM 2013. MarketingPilot will enhance, not replace CRM Marketing

Attendee posted: Will Marketing Pilot integrate with SharePoint 2013/office 365
Christopher Dunagan, Microsoft Dynamics replied publicly: not at this time, but it is on the roadmap

Attendee posted: @Christopher Dunagen - people who need their data to be in Australia, and there are many, would not use CRM 2011 Online. If I am understanding you correctly, this means that these organisations are excluded from Marketing Pilot. Is this correct?
Christopher Dunagan, Microsoft Dynamics replied publicly: They are not excluded, it is just not planned until FY15

Attendee posted: when can we expect courses doc in partnersource
Christopher Dunagan, Microsoft Dynamics replied publicly: Oct/November 2013

· Franziska Krause [Event Support]:

Vote in the poll if you haven't already! Thanks!

Attendee posted: Can we get a presentation deck on Marketing pilot
Christopher Dunagan, Microsoft Dynamics replied publicly: yes, BDM decks are posted internally on //marketingpilot, or feel free to reach out to me if you don't have access

Attendee posted: Sorry Christopher, this is confusing. Are you saying that in FY15 there will be a version of Marketing Pilot available that is hosted in Australia - rather than just available to Australian organisations?
Christopher Dunagan, Microsoft Dynamics replied publicly: APAC countries are planned for FY15, but we have no specifically defined countries and/or languages at this time.

Attendee posted: MP is available both on crm online and on prem?
Christopher Dunagan, Microsoft Dynamics replied publicly: Online only

Attendee posted: Christopher, your audience is Microsoft partners. We don't have access to internal URLs like //marketingpilot
Christopher Dunagan, Microsoft Dynamics replied publicly: sorry, materials for Partners will be posted on Partner source ahead of the Mira release

Attendee posted: Questions related to mobile - 1. language/geo coverage is common across iPad, 8, i-phone, adroid phone, and win phone? 2. phone apps will be released prior to Mira (within 6 month after Orion release)? Or do we have some idea or goal time frame?
Stephanie Dart, Microsoft Dynamics replied publicly: same geo/lang across all devices, except win phone will have more languages. We will list the specific languages per client/device in the follow-up FAQ. phone apps will be very shortly after 2013 release

Attendee posted: is MP available for on-premise? I get the impression it is only for CRM Online. please correct me if I am wrong
Christopher Dunagan, Microsoft Dynamics replied publicly: MarketingPilot is only available Online, not Onpremise

Attendee posted: so what we are seeing now in MP, we wont be able to sell in APAC in FY14?
Christopher Dunagan, Microsoft Dynamics replied publicly: This was intended to be a global presentation, but unfortunately we are not planning to be in market for FY14 in APAC

Attendee posted: Sorry I may have missed this, how many different process flows are allowed (particularly with respect to assisting CSRS with Cases)?
Stephanie Dart, Microsoft Dynamics replied publicly: You can have multiple processes per record type, but only one for a specific record.

Attendee posted: cant we use CRM 2013 marketing modules without marketing pilot ?
Christopher Dunagan, Microsoft Dynamics replied publicly: yes, you can use the Dynamics CRM Marketing features without MarketingPilot

Attendee posted: Will MP restrict outbound email based on permission only mailing? Be aware that come Jan 1 in Australia privacy rules set to change. Permission based only no email blasts will be allowed.
Christopher Dunagan, Microsoft Dynamics replied publicly: Email permissions are maintained in MarketingPilot, as are suppression lists.

Attendee posted: Is Marketing Pilot fully integrated to Dynamics AX 2012 ? Where the users can get single sign-on experience?
Christopher Dunagan, Microsoft Dynamics replied publicly: MarketingPilot is not integrated with AX, the costing and budgeting features are standalone in MarketingPilot

Attendee posted: when will CRM2013 mktg assets be available? we are planning launch activities as we speak/type.
Stephanie Dart, Microsoft Dynamics replied publicly: This training material will be out in the next couple weeks. Demand gen content for launch will be available in mid/late August

Attendee posted: How well is marketingpilot (if provided only on cloud) accepted in fincial industries where personal identity information is quite sensitive matter?
Christopher Dunagan, Microsoft Dynamics replied publicly: We have a number of Financial institutions that have deployed MarketingPilot, but mainly Financial planning and insurance

Attendee posted: Good presentation! thanks. When is this available in Asia? Can I demo this to clients now?
Christopher Dunagan, Microsoft Dynamics replied publicly: Availability is planned in FY15

Attendee posted: Does all the current Microsoft CRM marketing functionality remain, and get enhanced by Marketing Pilot, or does of the Microsoft CRM marketing functionality move into Marketing Pilot?
Christopher Dunagan, Microsoft Dynamics replied publicly: all current Dynamics CRM Marketing functionality remains, it will only be enhanced by MarketingPilot if you decide to deploy it as an integrated solution

· Christopher Dunagan, Microsoft Dynamics:

For everyone inquiring about APAC availability and country specific information, we'll be posting guidance on the FAQ's

Attendee Liu - MBS China posted: I guess the Marketingpliot also not available for China yet, am I right?
Christopher Dunagan, Microsoft Dynamics replied publicly: That is correct

Attendee posted: Has the marketing functionality in CRM 2013 changed in any significant way or is the emphasis going forward on MPilot ?
Christopher Dunagan, Microsoft Dynamics replied publicly: We will continue to enhance both Dynamics Marketing Features, as well as MarketingPilot but MarketingPilot will definitely be the tool of choice for the Marketer

· Franziska Krause [Event Support]:

Attendee posted: in the demo we saw how MPilot supported a twitter feed and the response. Does this apply equally to other social tools such as facebook and linkedin ??
Christopher Dunagan, Microsoft Dynamics replied publicly: Facebook, not LinkedIn at this time

Attendee posted: Does MP provide Contact list purchase with email/social, bounce replace, associate contacts - B2B Contact Data?
Christopher Dunagan, Microsoft Dynamics replied publicly: Contact List support, if that's what you mean for purchased lists.

Attendee posted: What are the countries where marketing pilot will be available?
Christopher Dunagan, Microsoft Dynamics replied publicly: Western Europe and LATAM

Thanks,, Enjoy the post and share your comments.......

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